🔄 Return & Refund Requests

1. Go to Your Orders and note down its Order ID.
2. Contact us via WhatsApp or phone (below) and include:
   • Your Order ID
   • Product name(s)
   • Brief reason for return/refund
3. We’ll reply within 24 hours with the next steps.

Return Eligibility

• ✔️ Products can be returned within 7 days of delivery.
• ✔️ Items must be unused, in original packaging, and in resellable condition.
• ✔️ Damaged or incorrect items are eligible for free return and full refund.

Items Not Returnable

• ❌ Perishable goods (food, flowers, etc.)
• ❌ Custom-made or personalized items
• ❌ Digital products or gift cards

Refund Process

• ⏳ Refunds processed within 5–10 business days after item inspection.
• 💸 Refunds issued to your original payment method or Starix Wallet.
• 📦 Return shipping may be deducted unless the return is due to our error.

Need Help?

If you have any questions or need assistance, our support team is here for you.